Customer Support

Data-Vision excels at providing superior customer service and product support, and is a true visionary in creating a proactive customer experience that significantly improves business for you. Motivation, combined with years of service, separates Data-Vision when it comes to an exceptional customer experience. Data-Vision’s drive to exceed expectations is for the benefit of the each customer, consistently enabling mortgage lenders like you to quickly and affordably bring e-lending solutions to market.

Data-Vision boldly defines what a Proactive Customer Experience is and continually goes above and beyond the call of duty, truly separating the company from the competition. Data-Vision is a past winner of the prestigious Mortgage

Technology Help Desk Award, given to lenders or vendors for outstanding customer service and technical support. Data-Vision, Inc.’s Help Desk offers highly-skilled, well-trained technical experts for you. When it comes to customer service, being polite and helpful when you call with a concern is simply not sufficient for Data-Vision.

Data-Vision constantly strives to exceed expectations with the proactive support it provides each customer, from extensive staff training on customer support initiatives to proactive, sincere customer calling. In addition to 16-hour support from 8:00 am to midnight EST, 7 days a week, the Data-Vision help desk supports its customers’ customers, including title, servicing and real estate agents engaging with Data-Vision solutions.

Improving your customer experience through intuitive online lending tools, award winning customer support and service.

Award Winning Support Experienced Professional Services
   
Proactive Customer Support Expert Knowledge and Insight
Customer Advisory Panel Best Practices
Live Chat Project Planning
Customer Site Visits Domain Expertise
Web Tickets Dynamic Training Sessions
Attendance at Partner Events Set-up, Testing and Review
Industry Participation Initial Technical Overview