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Data-Vision excels at providing superior customer service and product support, and is a true visionary in creating a proactive customer experience that significantly improves business for you. Motivation, combined with years of service, separates Data-Vision when it comes to an exceptional customer experience. Data-Vision’s drive to exceed expectations is for the benefit of the each customer, consistently enabling mortgage lenders like you to quickly and affordably bring e-lending solutions to market.
Data-Vision boldly defines what a Proactive Customer Experience is and continually goes above and beyond the call of duty, truly separating the company from the competition. This is what made Data-Vision the winner of the 2006 Mortgage Technology Help Desk Award, given to lenders or vendors for outstanding customer service and technical support.
| Award Winning Support |
Experienced Professional Services |
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| Proactive Customer Support |
Expert Knowledge and Insight |
| Customer Advisory Panel |
Best Practices |
| Live Chat |
Project Planning |
| Customer Site Visits |
Domain Expertise |
| Web Tickets |
Dynamic Training Sessions |
| Attendance at Partner Events |
Set-up, Testing and Review |
| Industry Participation |
Initial Technical Overview |
Data-Vision, Inc.’s Help Desk offers highly-skilled, well-trained technical experts for you. When it comes to customer service, being polite and helpful when you call with a concern is simply not sufficient for Data-Vision.
Data-Vision constantly strives to exceed expectations with the proactive support it provides each customer, from extensive staff training on customer support initiatives to proactive, sincere customer calling. In addition to 16-hour support from 8:00 am to midnight EST, the Data-Vision help desk supports its customers’ customers, including title, servicing and real estate agents engaging with Data-Vision solutions. |
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