|
MISHAWAKA, IND. – Nov. 8, 2006 - Data-Vision, Inc., a
leading pioneer of Internet lending technologies that
enable mortgage lenders to quickly and affordably bring
e-lending solutions to market, announced today it has
won Mortgage Technology Magazine’s 2006 Help Desk Award.
The award recognizes technology vendors that exceed
expectations in customer service and support.
Since 2000, Mortgage Technology Magazine has been
recognizing industry leaders that use technology to make
mortgage processes more efficient. The winners are
positioned as a “Dream Team” of mortgage professionals
and technology providers.
Randy Schmidt, president and founder of Data-Vision,
Inc., said, “Receiving the 2006 Mortgage Technology
Magazine Help Desk Award is a testament of Data-Vision’s
superior help desk offerings. Data-Vision has long held
the belief that not only is it important to have a help
desk system in place, but it’s imperative to have a
dedicated and experienced customer support staff behind
that help desk to provide an excellent customer
experience. We believe proactive customer support is
critical to a technology vendor’s success in the
mortgage industry, and we pride ourselves in offering a
customer experience second to none.”
“We believe one of the standout reasons Mortgage
Technology Magazine chose Data-Vision as its 2006 Help
Desk Award Winner is because Data-Vision has always gone
the extra mile to proactively support its customers.
Proof of this dedication can be found in Data-Vision’s
implementation of a customer advisory panel and Live
Chat communication tool, customer visits and customer
calling, training programs, attendance at partner
events, and the implementation of WebTicket, an online
enhancement request tool that allows customers to
provide input on features and enhancements they would
like to see implemented with LoanQuoter,” Schmidt said.
“Data-Vision boldly defines what a Proactive Customer
Experience is and continually goes above and beyond the
call of duty, truly separating the company from others
in the industry.”
“Data-Vision won this year’s Help Desk Award not only
because they have a track record for proactive customer
service and a lot of lender testimonials to back up
their entry, they also added features to their product
offerings because their lender customers asked them to
do so,” Mortgage Technology Editor Scott Kersnar said in
the November 2006 issue of the magazine.
Data-Vision’s customers also believe the company was
more than deserving of the 2006 Mortgage Technology
Magazine Help Desk Award.
“Data-Vision has been our partner for years and we
wouldn’t be with them if they weren’t great. They are
not your typical software vendor. Their Help Desk is
exceptional. They are candid and honest and salt of the
earth type people,” said David Boone of Provident Bank.
It was customer testimonials such as the one above that
helped Data-Vision win the Help Desk award. Mortgage
Technology Magazine commented that Data-Vision’s ability
to collect the staggering amount of enthusiastic
customer testimonials included in its Help Desk Award
submission is, “the proof of the pudding for good
customer service. In this regard, Data-Vision stands out
sharply.”
Data-Vision was presented the 2006 Mortgage Technology
Magazine Help Desk Award at a gala event on October 22,
2006 during the MBA’s 93rd Annual Convention & Expo in
Chicago.
###
About Data-Vision
Data-Vision, Inc., founded in 1993 and based in
Mishawaka, Ind., offers The Path To e-Lending through a
comprehensive suite of on-line services that are
efficient, secure and easy-to-use. Data-Vision enables
mortgage
lenders to quickly and affordably bring e-lending
solutions to market, complete with leading-edge
capabilities including on-line originations, instant
decisioning, electronic document delivery and more.
Data-Vision’s solutions provide ultimate flexibility,
maximized ROI and the most advanced on-line
functionality. Our on-line services can be customized to
meet each lender’s unique requirements, specific lending
channels and brand image. For more information about
Data-Vision visit www.d-vision.com, or call John
Dempsey, vice-president of sales, Data-Vision, Inc. at
888.925.8625.
|